Support articles and quick-start guides

This page contains information on 1&1 services and hardware as well as contract-related topics.

Support articles are step-by-step instructions on frequently requested topics. Quick-start guides, which are shipped with your 1&1 product of choice, are available as PDF documents.

Support articles
Your 1&1 DSL connection – from order to activation Provision of the previous owner's details when placing a new DSL order Check the status of your 1&1 DSL order Moving your landline number to 1&1 DSL-set-up with technician visit VIDEO: Ideally prepared for the day of your DSL connection Information about telephone sockets (TAE) Setting up the DSL-Router with the 1&1 Start-Code Setting up a DECT telephone or 1&1 MultiPhone with the DSL-Router Your 1&1 Control-Center View and download bills Report DSL issues or check status

Support articles

Your 1&1 DSL connection – from order to activation
Provision of the previous owner's details when placing a new DSL order
Check the status of your 1&1 DSL order
Moving your landline number to 1&1
DSL-set-up with technician visit
VIDEO: Ideally prepared for the day of your DSL connection
Information about telephone sockets (TAE)
Setting up the DSL-Router with the 1&1 Start-Code
Setting up a DECT telephone or 1&1 MultiPhone with the DSL-Router
Your 1&1 Control-Center
View and download bills
Report DSL issues or check status

Videos – activate subtitles
Watch our how-to videos to learn more about your 1&1 DSL connection and related services: Changing your DSL provider How to set up your 1&1 HomeServer Your 1&1 Control-Center

Quick-start guides
You will find detailed information on important products and services in our comprehensive 1&1 DSL guide. Quick start guides contain specific support instructions for hardware products or services. Please note: A PDF viewer such as Adobe Reader is required. DSL 1&1 DSL-Modem (FRITZ!Box 7412) (9 MB) 1&1 WLAN-Router (FRITZ!Box 7412) (10 MB) 1&1 HomeServer (FRITZ!Box 7520) (10 MB) 1&1 HomeServer+ (FRITZ!Box 7490) (7 MB) 1&1 HomeServer+ (FRITZ!Box 7530) (6 MB) 1&1 HomeServer Speed+ (FRITZ!Box 7590) (6 MB) 1&1 Business-Server (FRITZ!Box 7580) (6 MB) 1&1 Business-Server (FRITZ!Box 7583) (6 MB) 1&1 Start Now 1&1 Start Now with 4G XSStick LW1208 (6 MB) Open Access 1&1 HomeServer (FRITZ!Box 7520) (11 MB) 1&1 HomeServer (FRITZ!Box 7560) (10 MB) 1&1 HomeServer+ (FRITZ!Box 7490) (8 MB) 1&1 HomeServer+ (FRITZ!Box 7530) (6 MB) 1&1 HomeServer Speed+ (FRITZ!Box 7590) (7 MB) 1&1 Business-Server (FRITZ!Box 7580) (7 MB) 1&1 Business-Server (FRITZ!Box 7583) (6 MB)

Quick-start guides

You will find detailed information on important products and services in our comprehensive 1&1 DSL guide.
Quick start guides contain specific support instructions for hardware products or services.

Please note:

A PDF viewer such as Adobe Reader is required.

DSL